Business IT Outsourcing - 4 Tips on How to Tell If Your IT Guy is Qualified

 Outsourcing your business's information technology needs is an effective way to contain computer-related costs - you get the support of an in-house IT person without the added employee expense of salary, vacation and sick time, and retirement benefits.

But savvy business owners who want business IT outsourcing should do due diligence when it comes to choosing an IT support firm. It's altogether too easy for computer "experts" to hide behind obscure certifications and reseller licensing agreements, making them appear more knowledgeable than they really are. Here are a few questions small- to medium-sized business owners who are looking to hire an IT support services company should ask before signing a contract:

1. Do they have a long-standing reputation?

Let's face it - it's easy for anyone with a knowledge of WordPress or Joomla to throw up a website and call themselves a computer support company. Who are their clients? Does the firm offer testimonials or can they provide referrals to satisfied customers? How long have they been in business?

2. Do they have specific knowledge or expertise in solving your computer problem?

Practice makes perfect, but as a business owner, you don't want anyone practicing on your network or machines. Any business IT outsourcing firm you hire should demonstrate that they ALREADY know what they're doing.

3. Do they recommend preventive maintenance?

Despite what we know about the importance of firewalls, antivirus software, and other preventive measures to prevent computer problems, many techs simply don't bother or hesitate to offer these services to their clients. But that's a huge mistake because not having preventive maintenance services actually costs you money as a business owner. Having someone monitor your computer for problems and prevent costly infections means you spend less on technology overall.



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